Remote Monitoring and Management

Let Source Direct monitor and maintain your hardware, O/S, applications and network and take remedial action to keep your systems running.

Overview

Real-time monitoring and management of IT hardware, software, and network performance in order to:

• Rapidly identify and diagnose potential issues
• Contain potentially serious technical problems
• Respond immediately with appropriate actions
• Remediate the problem before critical business functions are impacted

How We Operate

Through a combination of best-in-class tools, optimized processes, and the best support engineers in the industry, we work closely with our customers to understand their technology environments and how their infrastructure (hardware, software, and network) directly contributes to their success in the marketplace. We then organize all of this information and capture it in our Source Direct Playbook, which when coupled with our ITIL-driven ticketing system and our expansive knowledgebase; we can quickly resolve, escalate and manage issues for our customers’ technology infrastructure.

Benefits and Results

• Peace of mind – You can be assured that you environment is being monitored and managed 24 hours a day—and remedial action will be taken.
• Focus – Allocate your key internal resources to more strategic initiatives, knowing that your core infrastructure is being closely monitored, maintained and managed.
• Improved Management – You will have access to in-depth reports, and regular reviews of your environment with information collected by Source Direct’s Remote Monitoring tools.

New Announcement - Quarterly Baseline Audit Reports are provided as a standard service for customers with an active Hardware Maintenance Contract for their servers, storage, and network devices (as indicated on their maintenance agreement).